Continental com...

Continental Com airline Service:Continental Com Airline is an airline of the United States. It is based in Houston, Texas and is the fourth-largest airline in the U.S. and the eighth-largest in the world by revenue passenger miles. Continental, together with Continental Express and Continental Connection, has more than 3,200 daily departures throughout America, Europe and Asia, serving 151 domestic and 136 international destinations. It serves more than 400 additional points via SkyTeam alliance airlines. It also has tie-ups with car rental companies and one of the old cars available is 1964 Lincoln. With more than 43,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with Continental Express, carries approximately 61 million passengers per year. Continental has consistently earned awards and critical acclaim for both its operation and its corporate culture.

Continental Com Online Reservation system: In 2001, Continental began looking for ways to improve how customers get online reservation for tickets on Continental.com. An expiring contract with vendor and increasing competition prompted Continental to make the change. Continental's agreement with its previous search function provider, Worldspan, was up for renewal at the end of 2002 and a variety of online services, such as Orbitz, Travelocity, Cheap tickets, and Expedia offered search-by-price options that Continental didn't. "Customers were frustrated going to the site because they knew they could find (on other sites) information about fares that they couldn't see on the Continental Com reservation system," said ITA Software founder and CEO Jeremy Wertheimer. After considering Worldspan's new E-Pricing service, Continental ultimately chose ITA Software. Though competitors say that Continental didn't evaluate Sabre Holding's Sabre Airline Solution and Amadeus but Continental used many points to evaluate the offerings which make us believe otherwise.

Continental Com Air services: Continental com air services to destinations throughout the America, Europe, and Asia from its three hubs at Cleveland Hopkins International Airport (in Cleveland, Ohio), George Bush Inter-continental Airport (in Houston, Texas), and Newark Liberty International Airport (in Newark, New Jersey near New York City). With a lack of focus cities, the airline is arguably the most concentrated of all 6 major U.S. carriers around the hub. Additionally, Continental Micronesia covers cities in Hawaii, Polynesia , Micronesia, Australia, East Asia, and Southeast Asia from its hub at Antonio B. Won Pat International Airport in Guam. Continental Micronesia was a wholly owned subsidiary operation as an affiliate carrier until it was folded-into the Continental mainline operation after September 11, 2001.

Continental Com Flight and Ticket Booking System: Continental Com flight and ticket booking system improved dramatically in Web site customer satisfaction. It also reduced costs by switching to Continental.com flight ticket booking system. It maximized Return On Investment on its Web site by improving customer experiences, converting more shoppers to buyers, and reducing transaction costs. Continental.com focused on quality of the search results, response time to search queries and Cost per Search technique. By using all these techniques, airline doesn't have to pay a transaction fee and there's no fulfillment in terms of filling a paper ticket, and if the reservation works properly and goes directly into the central reservation system automatically, that's the cheapest way to touch the airline.